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ADA CONFORMANCE

Let us take care of your travel lodging needs. We want everyone to stay with us, and we truly mean everyone from all walks of life. Our goal is to make it easy for all people including those with hearing, vision, or any other disability and want them to learn about our property and book their stay if they so desire. 

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If you experience any difficulty learning about or booking our hotel directly online, we encourage you to contact us via telephone (305-296-5368) or email (frontdesk@the-garden-house.com) or by letter (The GardenHouse, 329 Elizabeth Street, Key West, Fl 33040) where our helpful staff will happily assist in any way they can.

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We work hard to maintain an online presence that is easy to use and experience for all of our guests. It is our belief that all website visitors should be able to readily research us at https://www.the-garden-house.com/ from any type of web capable device regardless of the need for assistive technology such as a screen reader, font magnification, translation or voice recognition software.

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To ensure this, The Garden House is working towards complying with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing have been developed with careful consideration of these guidelines and is continuously being enhanced to make our technology more accessible and user-friendly. 

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If you have any questions or would like to report any issues related to the accessibility features of our hotel's website, please contact us at frontdesk@the-garden-house.com.

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You can learn more about W3C's Web Accessibility Initiative (WAI) HERE.

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You can read more about The Garden House's Web Accessibility efforts HERE.

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Browser Help

Optimize the way you view your web browser. If you have difficulty in reading the The Garden House website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage. Learn about the Accessibility features of these major Internet Browsers below: 

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Hotel Website Accessibility Features

This hotel website for The Garden House is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the below elements.

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Navigation Shortcuts

Our hotel's website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link. 

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Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our Site Map for easy navigation at: https://www.the-garden-house.com/site-map

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Standards Compliance

The site endeavors to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup. 

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Accessibility References

  • Web Content Accessibility Guidelines (WCAG) 2.0, which explains the reasons behind each guideline. 

  • Section 508, Information and news about the accessibility standards introduced by Section 508 of the Rehabilitation Act. 

 

Accessibility Software and Services

The following tools and services are available for free to assist you with viewing and interacting with our website: 

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© 2023 by The Garden House

Tel.1: 305-296-5368

Tel.2: 305-294-1666

INFORMATION

Contact
Location

329 Elizabeth Street

Key West, FL 33040

frontdesk@the-garden-house.com

Policies
ADA Conformance
Site Map
  • CHECK-IN & DEPARTURE
    Check-in is at 4:00 PM. Check-out is at 11:00 AM
  • INTERNET
    Wi-Fi access is freely available throughout the property.
  • GUEST POLICY
    The Garden House is an adults only property and all guests must be at least 21 years old. Guests must be at least 21 years old to make a reservation and check-in.
  • PARKING
    Limited daily parking is available and is distributed on a first come, first served basis. The cost is $30 per night per vehicle before tax, subject to availability.
  • SMOKING
    All rooms are non-smoking. Smoking is allowed in designated outside areas. A $500 cleaning fee will be charged if smoking occurs in room.
  • RATES
    All rates based on single or double occupancy. Maximum occupancy for all rooms is two guests.
  • MINIMUM STAYS
    Minimum stays may be required for general reservations. During Holidays and Special Events, minimum stays and a two night deposit are required. A fifty percent deposit and a 5 night minimum is required for Fantasy Fest and New Year’s. Rates, minimums and deposits are subject to change without notice, always call 305-294-1666 for most updated information.
  • DEPOSITS
    "Advance Purchase" promotions and third party reservations such as Expedia, Booking.com, etc., are paid in full at the time of booking and are non-cancellable/non-refundable/non-transferable. Fantasy Fest reservations require a 50% deposit and are non-cancellable/non-refundable/non-transferable after July 31. Please contact us for more information regarding deposits required for stays.
  • CANCELLATION
    Security guarantee funds for any/all cancellations made within 14 days of your scheduled arrival are nonrefundable. For all other cancellations, made up to 14 days PRIOR to your scheduled arrival, excluding Holidays and Special Events, please contact us directly to receive a refund of your Security Guarantee less a $50 cancellation fee. Hurricane Season Cancellation Policy, effective June 1-November 30: We do not refund for inclement weather or other circumstances beyond our control. If an evacuation order is placed within 24 hours of your arrival date or during your visit, you will receive a voucher for a future stay equal to the unused portion, redeemable between June 1 and November 30 of the following year, excluding holidays and special events. If no evacuation order is in effect, but you choose not to use your reservation, our standard cancellation policy applies. No refunds for early departures once a guest has checked into the guesthouse. Special terms and restrictions may apply.
  • PETS
    Dogs up to 40 lbs are welcome guests at the Garden house. There is a nightly fee of $50 for the first dog and $25 for each additional dog. All pets must be leashed, housebroken, people-friendly, non-aggressive, and quiet.
  • TRAVEL INSURANCE
    We cannot be responsible for events affecting guests' reservations outside of our control. We strongly encourage the purchase of Travel Insurance to protect your vacation investment! It covers you for a multitude of unforeseen travel difficulties (health and family issues, etc.), as well as weather-related events. Two good sources are: www.Squaremouth.com and www.Insuremytrip.com.

STAY CONNECTED​

  • Garden House Facebook
  • Garden House Instagram
  • Garden House Twitter
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